Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
📅 Last Updated: January 2026📋 Table of Contents
Information We Collect
At Self Drive Car in Ahmedabad, we collect information to provide you with the best self-drive car rental experience. The types of information we collect include:
Personal Information:
- Full name, email address, and phone number
- Driving license details and ID proof (Aadhar Card, PAN Card)
- Billing address and payment information
- Emergency contact details
Automatically Collected Information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referral source and search queries
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process your car rental bookings and provide customer support
- Verification: To verify your identity and driving license for safety purposes
- Communication: To send booking confirmations, reminders, and important updates via SMS, email, or WhatsApp
- Improvement: To analyze usage patterns and improve our website and services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Safety: To ensure the safety of our vehicles and customers
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Insurance Companies: To process insurance claims related to your rental
- Law Enforcement: When required by law or to respond to legal processes
- Service Providers: With trusted third-party service providers who assist in operating our business (payment processors, SMS gateways)
- Emergency Situations: To protect the safety of our customers or the public
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL Encryption: All data transmitted through our website is encrypted using SSL/TLS technology
- Secure Storage: Personal data is stored on secure servers with restricted access
- Access Control: Only authorized personnel have access to your personal information
- Regular Audits: We conduct regular security audits to identify and fix vulnerabilities
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
Third-Party Services
Our website may contain links to third-party websites or use third-party services. These include:
- Google Analytics: For website traffic analysis
- WhatsApp Business: For customer communication
- Payment Gateways: For processing payments securely
- Google Maps: For location and directions
- Social Media Platforms: Facebook, Instagram, YouTube
We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, commonly used format
- Objection: Object to the processing of your personal data for certain purposes
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Booking Records: Retained for 5 years for legal and tax purposes
- KYC Documents: Retained for 3 years after your last rental
- Website Analytics: Retained for 26 months
- Marketing Data: Until you unsubscribe or request deletion
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
If we make significant changes, we will notify you through our website or via email/WhatsApp.
🔒 Questions About Privacy?
If you have any questions about our Privacy Policy or how we handle your data, feel free to contact us.