💰 Policy
Refund Policy
We believe in transparency. Here's everything you need to know about our refund process for self-drive car rentals.
📅 Last Updated: January 2026
Home › Refund Policy
✅
Full Refund
Cancel 24+ hours before pickup
⚠️
50% Refund
Cancel 12-24 hours before
❌
No Refund
Cancel less than 12 hours
🔄
5-7 Days
Refund processing time
📊
Cancellation & Refund Schedule
| Cancellation Time | Refund Amount | Status | Processing |
|---|---|---|---|
| 48+ hours before pickup | 100% full refund | ✅ Full Refund | 5-7 business days |
| 24-48 hours before pickup | 100% full refund | ✅ Full Refund | 5-7 business days |
| 12-24 hours before pickup | 50% of rental amount | ⚠️ Partial Refund | 5-7 business days |
| 6-12 hours before pickup | 25% of rental amount | ⚠️ Partial Refund | 5-7 business days |
| Less than 6 hours before pickup | 0% — No refund | ❌ No Refund | N/A |
| No-show (didn't pickup) | 0% — Full amount charged | ❌ No Refund | N/A |
💰
How to Request a Refund
Requesting a refund is simple. Follow these steps:
1
Contact Us
Call or WhatsApp to inform cancellation
2
Share Details
Booking ID, name & reason for cancel
3
Confirmation
You'll get a cancellation confirmation
4
Refund Processed
Amount credited in 5-7 business days
💡 Pro Tip: For the fastest cancellation and refund, contact us via WhatsApp. We process WhatsApp requests within minutes!
🔄
Refund Methods
Refunds are processed through the original payment method:
- UPI Payments (Google Pay, PhonePe, Paytm) — Refunded to the same UPI ID within 3-5 business days
- Bank Transfer — Refunded to the same bank account within 5-7 business days
- Credit/Debit Card — Refunded to the same card within 7-10 business days (depends on your bank)
- Cash Payments — Refunded via UPI or bank transfer (you'll need to share your account/UPI details)
📌 Note: Refund processing time depends on your bank or payment provider. The above timelines are estimates and may vary.
🔒
Security Deposit Refund
The security deposit collected at the time of vehicle pickup is fully refundable, subject to the following conditions:
- Vehicle returned in good condition without any damages
- Vehicle returned with the same fuel level as provided
- No pending traffic challans or fines
- Vehicle returned on time (within grace period)
- No excessive dirt or cleaning required
- All accessories and documents returned intact
Deposit refund timeline:
- Cash deposit: Refunded immediately upon vehicle inspection
- UPI deposit: Refunded within 24 hours
- Bank transfer deposit: Refunded within 24-48 hours
⚠️ Deductions: If any damages, missing fuel, challans, or excessive cleaning is found, the applicable charges will be deducted from the security deposit before refund.
🚗
Early Return Policy
If you return the vehicle earlier than the scheduled return time:
- No refund is provided for unused rental hours/days
- The full booking amount as per the original reservation applies
- Early returns do not reduce the rental charges
📌 Exception: In case of vehicle breakdown or mechanical failure on our part, a proportional refund will be processed for the unused rental period.
🔧
Refund for Vehicle Issues
If you face any issues with the vehicle during your rental:
- Mechanical breakdown not caused by renter: Full refund for unused period + replacement vehicle (subject to availability)
- Vehicle not as described: Contact us within 1 hour of pickup for resolution or full refund
- Safety concerns: Immediate replacement or full refund
✅ Our Promise: We never compromise on vehicle quality or safety. If any genuine issue is reported, we will resolve it immediately or process a full refund.
❌
Non-Refundable Situations
Refunds are NOT applicable in the following cases:
- Cancellation made less than 6 hours before pickup
- No-show — renter did not pick up the vehicle
- Rental terminated due to renter's violation of terms & conditions
- Damage caused by renter's negligence or misuse
- Traffic fines and challans incurred during the rental
- Early return of vehicle (unused period)
- Fuel charges for returning vehicle with less fuel
- Rental cancelled due to invalid or expired documents
⚖️
Dispute Resolution
If you disagree with a refund decision:
- Contact us via phone or WhatsApp to discuss the issue
- Provide supporting evidence (photos, receipts, etc.)
- Our team will review within 48 hours and respond
- If unresolved, the matter will be handled as per the Governing Law specified in our Terms & Conditions
📌 We value our customers. Most disputes are resolved amicably within 24-48 hours. We always try to find a fair solution for both parties.
📝
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.
The refund policy applicable to your booking will be the one in effect at the time of your booking, not at the time of cancellation.
We encourage you to review this policy before making a booking.
💰 Need Help with a Refund?
Our team is available to assist you with any refund-related queries. Contact us today!